Tuesday, April 16, 2013

The annoying Roku Error Code 014 and 013

My Roku 3 arrived yesterday and was eager to hook it up. Unfortunately I experienced the ever annoying error codes 013 and 014 when trying to connect it to the Internet. Browsing all the forums and the best that Google could do did not solve my problem. As a result I ended up calling their support line and they gave me the instructions to access the 'secret' screens.

The problem is related to outdated software on the Roku which restricts it from connecting whether via wireless or wired.

1. Update Software: On your remote please press the house 5 times, press the fast foward 3 times, then press rewind 2 times. You will get a secret screen, There you have to check your IP address that it is not all 0's. Select the option to update software. The Roku player should now restart.

2. Disable Ping: Once that the roku finish the set up, on the remote please press the Home button 5 times, then the Fast Forward (>>) button 1 time, then the Play button 1 time, then the Rewind (<<) button 1 time, then the Play button 1 time, and then hit the Fast Forward (>>) button 1 time.
 
This will take you to the Platform secret screen. There you have to find the option to disable network ping. Select it and go back to the set up process of the roku player.

That should do it.

Annoying but works.


 

60 comments:

Anonymous said...

Thank you sooooo much you are my hero!!!

Anonymous said...

Thanks for your post. Crazy that they ship the thing non-functional

Unknown said...

Thank you for posting this, my Roku 2 is now working. I was getting the 013 error code. Roku support forums where no help, searched all kinds of other forums read all kinds of suggestions but no fixes, lots of other people having the same people most of them end up sending back their devices back thinking they were defective. In 2 simple steps you solved my problem. Wonder why they don't have the same suggestions on Roku.com or right in the instructions... ridiculous...

Thanks Again!

Anonymous said...

This worked great. Thanks a lot.

Christie Sartor said...

What happens if the IP actually is all zeros. I cannot seem to find a way to input my wireless gateway's IP

Christie Sartor said...

I did get to the secret screen, but how do I resolve the problem of not connecting if the IP address DOES show as all zeros?

Anonymous said...

That's totally ridiculous but it does in fact work. Just did it and it solved my issue.

Erich Ficker said...

You are a gentleman and a scholar. There are more goodies in there than just the "disable pings" option. Like the "interference migration" setting. So you can finally run your roku remote wifi connection and your home wifi network on different channels. Thanks for posting!!

Erich Ficker said...

You are a gentleman and a scholar. There are more goodies in there than just the "disable pings" option. Like the "interference migration" setting. So you can finally run your roku remote wifi connection and your home wifi network on different channels. Thanks for posting!!

Anonymous said...

Brilliant! Not sure what genius at the company decided to do it this way but I hope they never have another idea again. Thanks for the help.

Anonymous said...

Great! thanks for posting

Steve Taylor said...

Thanks Paul

Steve Taylor said...

Thanks

Anonymous said...

OMG thank you so much!!! I have been trying to fix this for hours using numerous methods online and nothing worked until this. Yay!!!

Anonymous said...

Thank you so much. After hours of trying everything online I came across this info and it finally worked. you're a lifesaver!

Anonymous said...

Saved me man.. you area a real genius

Anonymous said...

Thanks, Paul! Couldn't have done it without your help. Can't believe they ship the product that way, but it was only the first two of numerous problems I ran into during setup/install. Hopefully the service works much, much better or the box is going back.

Pete

Anonymous said...

you are awesome! Thank you very much for this post!

Anonymous said...

I would have paid for this information.

Anonymous said...

Worked perfectly.

My roku 3 is now connected.

Thanks

Anonymous said...

Worked perfectly!

Thanks for the post.

Anonymous said...

Very helpful! Good to go now. Thanks for posting.

Anonymous said...

would the same procedure apply for an error code 001 ???

Kuljit Chahal said...

Thank you! I spent about 30 mins reading forum posts about people complaining but no real solution. This worked great!

Metal Master said...

Hi Paul,

How do I update the software without a connection? I've got a Roku 3 which has a valid IP assigned via the router DHCP. It is assigned over Ethernet (I think, since I've purposefully not put in a wifi password).

Kind of feels like a chicken and egg thing to me. I can't update my s/w without connecting. And I connect without updating my s/w!

Does this make sense to you? Please help out.

Regards,
Kartikeya

Anonymous said...

Why wouldn't Roku.com just post this information on their support site?!? *smacking my head silly*

Thanks man, you're a service to mankind.

Anonymous said...

Thank you! Thank you! It was driving us nuts. The forums wasn't helping and we couldn't get through to support.

Anonymous said...

Thank you so much. Worked right away. I spent hours trying to find what was wrong and nothing worked until I came across this website.

Ty said...

Thank you!!!

Anonymous said...

Connected fine and updated Roku 2xs and able to access channels on first try. Then....had to reboot router for unrelated DSL issue (My DSL gets squirrely and once a month rebooting modem/router fixes my connection issues) I could no longer connect to my Roku. Tried rebooting modem/router/roku...no luck, If I did factory reset on Roku and it reconnected but had to reregister Roku and let it update and install my channels all over again. All was good then....power flickered and modem/router rebooted again Roku unable to connect. Followed your advice. Have a d-link dir-655 router and into wireless setup and disabled channel auto scan and set it to stay on channel 1. Router rebooted to save change and now Roku found and logged into wireless network. Easy fix. Why doesn't Roku tech support solve this issue as 3 laptops, 3 tablets, and 3 phones don't have issues with router which I have been using for 4-5 years. Thanks.

Anonymous said...

This worked great! Thanks for saving us so much time.

Anonymous said...

Thanks! That worked. Thank you for writing this up!

Anonymous said...

given all that i had tried, i had such little hope when trying your advice. after all, when i said to update, it said it was updating to the same version it already had. i did it anyway.

it worked.

wow.

thanks!

Anonymous said...

This was just what I needed. The Software update was needed and worked flawlessly. On restart, it was as if the last 40 minutes had never existed for me.

Keep up the good work.

Anonymous said...

Got a ROKU 2 XS (April 2014), followed your advice and only had to do the update, it re-set the system and I followed the on screen instructions, registered and it works a treat, thank you so much, your an angel!

Anonymous said...

Crazy, but it worked. thanks!

joanne said...

thanks so much, this totally worked for me after hours of pulling my hair out, cheers dude

Anonymous said...

THANK YOU THANK YOU THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I've been searching Google for over a week, tried every hotspot program, ICS, EVERYTHING and all it was was disabling the F#&&ING PINGS!!!! THANKS!!!!!

Angela said...

Wow, I tried everything and your solution is the only one that worked. THANK YOU! I wish I'd found your site first!

Anonymous said...

just did a factory reset and set every up again, works great!!! but will keep your information in mind the next times this error code 013 comes up.

zach cowles said...

I have done the first secret screen but it tells me I cant do an update because I have no network connection. how do I do fix the error if I cant to the update?

Su flower said...

Thanks a lot - finally worked on one TV. Now have to try the same thing in the other TV. Quite a long process but hopefully worth it. I had to tell the Roku support how to do it from your website (about disabling pings)!!

Su flower said...

Thanks a lot Paul! It was a long process and I had to contact Roku in between. I had to tell them about disabling pings from your website to get it to work!

Su flower said...

Thanks a lot - finally worked on one TV. Now have to try the same thing in the other TV. Quite a long process but hopefully worth it. I had to tell the Roku support how to do it from your website (about disabling pings)!!

Su flower said...

Thanks a lot - finally worked on one TV. Now have to try the same thing in the other TV. Quite a long process but hopefully worth it. I had to tell the Roku support how to do it from your website (about disabling pings)!!

Anonymous said...

I can not connect to the wireless or wired network so I can not update. Step 2 does not work on my two roku 3 boxes. Might visit the skip to throw away this that and get me a Sky subscription. What a shame, started out well worked for a month then seemingly died. Have tried Everything.

Anthony said...

Seen this post at the same time i was on the phone with ROKU SUPPORT. And they told me to do the SAME THING that this post told us ALL to do ! Thanks for getting this answer to SO MANY PEOPLE

Anonymous said...

you legend... thank you very much.. have a nice day sir

Shawn Carter said...

Thanks Dude, after wasting the afternoon trying to get it working, your page helped sort it.

Very much appreciated!

shawn

Anonymous said...

my ip 0.0.0.0 i cant change it..please help

Frank Rae said...

This would be really helpful if it could be done from the pre set up screen. Honestly just a waste of time making a fool of yourself pushing buttons trying to combo your way to the right menu. Thanks for nothing.

Anonymous said...

Thanks so much! You just made my day!

Andrew said...

I don't get it. I have an IP address, but keep getting error code 0130.50 (yes, .50). Tried the secret screen stuff, but I couldn't update because I couldn't connect to the internet. If error code 013 means can't connect, how in the world are all you folks connecting to the internet to update your device so you won't get error code 013?

gracewarrior said...

You, sir, are a gentleman and a scholar...worked where all their forums and blog solutions didn't...it was only here that I read you had to update software first on the secret screen...thank you once again

Anonymous said...

thanks it worked!

Moni Vargas said...

Please Help, if the IP address is all zeros...how to input correct IP address?

Anonymous said...

Thank you SO much for this!! It worked like a charm!

Anonymous said...

You are a star. It was driving me crazy. Thank you

Anonymous said...

Thank you so much finally through your careful steps I have resolved the 013.50 error on my Roku 2 all working perfectly on the Ethernet connection now
Graham

Anonymous said...

This was Awesome, THANK YOU!
My girlfriend was struggling to set Roku 3 up straight out of the box (she's a tech fiend) and was getting really annoyed.
Thanks to you i looked like a hero :)